Privacy Policy

Eagle Custom Design Group Corp. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We may collect the following information when you use our site:

• Contact details you provide through our quote, contact, or membership forms — such as your name, email, phone number, and business name.
• Project information and any artwork or files you upload so we can prepare your quote or order.
• Payment information for memberships, processed securely by our payment provider (we do not store full card numbers — see below).
• Usage data such as pages visited and basic device information, collected through analytics if enabled.

How we use your information

• To prepare quotes and complete your orders.
• To respond to your inquiries and provide customer support.
• To manage memberships, billing, and renewals.
• To improve our website, products, and services, and — only with your consent — to send relevant updates or offers.

Payment processing

Membership payments are handled by Stripe, a PCI-compliant payment processor. Your card details are submitted directly to Stripe and are not stored on our servers. Stripe's handling of your data is governed by its own privacy policy.

Cookies & analytics

We may use cookies and privacy-friendly analytics to understand how visitors use our site so we can improve it. You can control cookies through your browser settings. We do not sell your personal information.

How we share information

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate (such as our email, hosting, and payment providers), or when required by law.

Data retention

We keep personal information only as long as necessary to fulfill the purposes described here, to provide our services, and to meet legal or accounting obligations.

Your rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw consent. To make a request, contact us using the details below.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

Contact us

Questions about your privacy? Reach us at info@eaglecustomdesign.ca or (437) 661-1084. You can also write to us at 2440 Kingston Rd, Scarborough, ON.